Return and Exchange
Right to cancel, return and refunds
- Any damaged items are eligible for replacement.
- Claim must be filed within 3 days after the delivery date.
- Please take as much picture as you can for the damage with the item and the package
- Claim can be submit in our Return Center
- Wrong items are eligible for replacement or full refund.
- Report must be filed within 3 days after the delivery date.
- Pictures of the wrong item and package is required.
- Unwanted items may return only if it is unused and in its original packaging.
- Report must be filed withing 5 days after the delivery date
- Buyer will be responsible for return shipping
- Refund will be the original amount less the original actual shipping fee and a 20% restocking fee
- If an item was not delivered and returned, buyer maybe charge for shipping fee both ways plus 20% restocking fee unless it is an seller or postal carrier's issue.
- An easy return process can be found in our website under "Return Center" link. Returns with no return number may delay the return process and could result on decline on return.
- Returning packages using a courier is at your own risk, it should be tracked. If anything should happen to the package, KeizerStar cannot be held liable.
- For any concern, please contact us email@example.com